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Qatar Airways introduces new medical services facility for passengers

As a part of its continued efforts to offer dedicated services for passengers, Qatar Airways, has introduced its latest facility, namely, Medical Assistance & Special Needs Counter. This new service will be unveiled on 1st April, and will remain open from 0800 to 2300hours.

This dedicated counter on the ground floor of Qatar Airways Sales Offices on Airport Road in Doha, offers a one-stop service to passengers to book travel and make special medical requests on the spot, at no additional fee.

According to CEO of Qatar Airways, Akbar Al Baker, Qatar Airways, being a five-star airline, is committed to offering a seamless experience for passengers at every customer touch point, and this new facility adds to the personalized services available when making bookings.

Requests can be made for processing forms for expectant mothers, advising on medical procedures and regulations for wheel chair and stretcher cases, co-ordinating requests for oxygen administration onboard or any other medical emergencies.

Following placing of request with an agent, the passenger receives a confirmation email within 72 hours, summarizing the request made.

Although, previously such a facility was accommodated, the airline had not offered a dedicated counter for customers deserving such amenities. This new counter enables customers to speak to dedicated sales agents, versant in medical-related requirements. Recently, Qatar Airways opened its latest sales office at the Pearl wherein travellers can book flights, redeem Qmiles for travel and holiday packages.

Posted on 27/3/2012

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