Qatar ranks high on ESCWA GEMS index

Qatar ranked second in the Arab region on the Government Electronic and Mobile Services (GEMS) maturity index - 2022, which its results were released by the United Nations Economic and Social Commission for Western Asia (ESCWA).

18 Arab countries participated in the GEMS maturity index - 2022; Qatar scored a total of 83%.

GEMS Maturity index indicates the high number of services and institutions involved in the report and highlights the growing interest in digital transformation in the Arab region in addition to the significance of giving greater attention to government services via mobile applications in the Arab region to increase availability and usage, and the importance of providing means of gathering users' opinions on services both through the portal and mobile applications.

The index seeks to measure the maturity of government services provided through electronic portals and mobile applications in Arab countries. It seeks to bridge the existing gap in most international indicators.

The GEMS Maturity index is based on three main pillars or core dimensions in the classification and evaluation process. The first pillar measures service availability and sophistication, the second measures service use and user satisfaction, and the third measures the government's efforts to public outreach, in addition to the number of sub-pillars.

Qatar ranked second in the overall index of this edition, as well as second place in the result of evaluating all the three main pillars of the index, as it obtained an overall rating of 92% in the first pillar, an overall rating of 72% in the second pillar, and an overall assessment of 88% in the third pillar.