Qatar to implement unified citizen experience platform

The Civil Service and Government Development Bureau of Qatar is steadfast in its mission to elevate the digital experience for its citizens to new heights. To realise this objective, the Bureau has established a Citizen Experience Center of Excellence (CoE), designed to harness the power of Sprinklr’s Unified-CXM platform and professional services expertise.

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, on Thursday announced that the Civil Services and Government Development Bureau of Qatar has selected Sprinklr as the technology platform to deliver unified digital citizen experiences across its government agencies.

Hassan Al Ibrahim, executive director of Government Development at Qatar Civil Services and Government Development Bureau, said: “The implementation of Sprinklr’s unified platform for citizen experience management is a crucial step in realising Qatar National Vision 2030. This powerful platform will bring Qatar’s government agencies together in a manner that was previously not feasible, allowing for greater collaboration and more effective service delivery.

“With Sprinklr’s advanced automation and AI capabilities, we believe that we will be able to deepen our connections with citizens, streamline processes, and make it easier than ever before for them to access vital services and information.”

To achieve its goals and surpass citizen expectations, Qatar will implement Sprinklr Modern Care, Sprinklr Modern Research, and Sprinklr Social Engagement & Sales to achieve key potential benefits.