The PHCC has announced that effective 4th April 2021, all non-essential services will be done only through virtual consultations using both telephone and video.
The PHCC Executive Director of Operations, Dr. Samya Ahmad Al Abdualla said “‘Given the current rise in Covid-19 cases, the changes have been put into effect as a precautionary measure to keep the community safe, by minimizing exposure for both patients and healthcare workers as we have a high volume of vaccination groups visiting the health centers. To limit the number of patients visiting health centers, PHCC teams will call patients to reschedule any existing appointments non-essential services by converting them to virtual consultations,’ said Dr. Samya Ahmad Al Abdulla, Executive Director of Operations.”
The PHCC Health Centres will however continue to receive all walk-in and emergency care patients including family medicine, dental and specialty services, including a physician assessment.
Currently, face-to-face consultations are available only for the following services:
- Urgent Care patients
- Walk-in patients
- All suspected Covid-19 and close contact cases (walk-in or referred)
- Well Baby and vaccinations
- Antenatal (only after virtual consultation by a physician)
- Essential Xray and ultrasound scan (urgent cases only)
- Covid-19 vaccinations
- Drive-thru Covid-19 swabbing
- Day 6 swab (either reactive or post travel)
- Home healthcare
- Pre-marital services upon request
- Medical Commission
- School registration
During the Covid-19 lockdown 2020, PHCC was successful in launching virtual consultations using the latest community call centre technology. These served as an invaluable service for patients during the pandemic, helping reduce face-to-face visits, while also being able to obtain individual attention. This seemed like an advanced and clinically sustainable model, transforming the manner of delivering patient care by PHCC.
Patients can set up any urgent medical consultation, if necessary, with a physician through telephone or video conferencing by dialling 16000 and choosing PHCC option. In case the physician feels that the patient requires physical examination, the patient may be referred to PHCC walk-in service at nearest health centre of HMC.
The PHCC urgent care services are currently available at eight health centres 24 hours a day. These include Muaither, Al Gharafa, Rawdat Al Khail, Al Shahaniyah, Umm Slal, Al Ruwais and Abu Baker Al Siddiq health centres.
PHCC has been continuing to take preventive measures to control the spread of the virus. All the patients arriving at the health centres should wear a mask, show their Ehteraz app and undergo body temperature checks. Several other stringent safety measures too have been adopted to curb the spread of the virus.